A Creditor's Guide to the Kroll Portal

Published by TerraClaim · March 2026

If you filed a Crypto Loss Claim in the Terraform Labs bankruptcy, the Kroll portal is where everything about your claim lives. Your claim status, your Crypto Loss Amount, your determination letters, and your ability to accept or dispute decisions all run through Kroll's restructuring platform at restructuring.ra.kroll.com/Terraform. For many creditors, the Kroll portal for Terraform is confusing, poorly documented, and frustrating to navigate. This guide walks through what the portal is, how to use it, what the different claim statuses mean, and what to do if something doesn't look right.

What the Kroll Portal for Terraform Is

Kroll is the court-appointed claims agent for the Terraform Labs bankruptcy, Case No. 24-10070, in the U.S. Bankruptcy Court for the District of Delaware. When Terraform Labs filed for Chapter 11 in January 2024, Kroll was retained to manage the claims process — receiving, reviewing, and administering the thousands of Crypto Loss Claims filed by creditors worldwide.

The portal is located at restructuring.ra.kroll.com/Terraform. Originally, creditors filed their claims through claims.terra.money, which now redirects to the Kroll platform. The Crypto Loss Claim portal opened on March 31, 2025, and the bar date for filing claims closed on May 16, 2025. Following a September 2025 court hearing, the portal was briefly reopened from October 1 to November 24, 2025, allowing an additional 660 claimants to file late claims — bringing the total to 16,640 submissions. The portal is now permanently closed and no new claims are being accepted.

How to Check Your Terraform Kroll Claim Status

To access your claim information, log in to the Kroll portal using the credentials you created when you originally filed. Once inside, you'll see your Crypto Loss Amount — the dollar figure Kroll assigned to your claim based on the evidence you submitted — and your current claim status.

Kroll processed claims through two evidence tracks. If you submitted wallet addresses that matched on-chain data, your claim went through the "Preferred Evidence" pathway, which is expedited and largely automated. If you submitted manual evidence like screenshots, exchange statements, or other documentation, your claim was routed to "Individualized Review," which takes considerably longer and involves human review.

As of February 2026, based on the Plan Administrator's Third Status Update (Docket 1177), approximately 8,449 claimants have received Initial Determinations, with roughly 87% accepted as Allowed — out of 16,640 total Crypto Loss Claims filed. The remainder includes approximately 3,129 claims in Individualized Review, 3,760 claimants who were asked for supplementary evidence (of which 89% have responded), and others still awaiting Initial Determinations. If your claim hasn't received a determination yet, it hasn't been forgotten — it's simply in the queue.

What the Different Claim Statuses Mean

Understanding what your claim status means on the Kroll portal is crucial, and the terminology can be confusing.

"Allowed" means your claim has been reviewed, a Crypto Loss Amount has been assigned, and you have accepted that determination. An Allowed claim is locked in. It is eligible for distributions when they begin, and the amount is settled unless you or the estate takes further action.

"Individualized Review" means your claim is still being processed. This typically applies to claims that were submitted with manual evidence rather than preferred on-chain wallet data, or claims where the initial automated review flagged discrepancies that require human attention. Based on court filings, approximately 3,129 claims are in this status, with thousands more awaiting supplementary evidence review. If yours is one of them, it means Kroll hasn't issued a final determination yet.

When Kroll does complete its review of your claim, you'll receive an Initial Determination — a letter stating the Crypto Loss Amount they've calculated for you. Initial Determinations began going out on August 14, 2025. When you receive yours, you have two options: Accept or Dispute.

If you accept the determination, your claim moves to Allowed status and the Crypto Loss Amount becomes final. If you dispute, your claim enters a further review process where you can submit additional evidence or arguments for why the amount should be different. Disputing doesn't mean you lose your claim — it means you're challenging the specific dollar amount or the way your evidence was evaluated.

What to Do If Your Determination Seems Wrong

If you received an Initial Determination and the Crypto Loss Amount doesn't match your actual losses, don't panic, and don't accept it without understanding your options. The dispute process exists specifically for situations where the automated or manual review produced an inaccurate figure.

Common reasons for discrepancies include incomplete wallet data, exchange records that didn't fully capture your holdings, tokens or positions that were held across multiple wallets or platforms, or staking rewards and delegations that weren't properly accounted for. If any of these apply to you, gathering additional documentation before disputing can strengthen your case.

For questions about your specific claim, Kroll's contact email for the Terraform case is Terraforminfo@ra.kroll.com. For broader questions about the bankruptcy process, distributions, or claim administration, you can reach the Plan Administrator, Todd Snyder of Piper Sandler, at terraclaims@psc.com. Response times vary, but both channels are actively monitored.

What Happens to Your Portal Access If You Sell Your Claim

For creditors considering selling their Crypto Loss Claim on the secondary market, a natural question is whether you lose access to your Kroll portal after a sale.

The short answer: you keep your portal credentials. TerraClaim does not require sellers to hand over their login or password. Instead, the verification process works through a guided call with our team — you log in to your own portal, confirm your claim details live, and export the relevant information to our platform. Your portal access remains under your control throughout.

When a claim is sold through a court-supervised transfer — filed under Bankruptcy Rule 3001(e) in the District of Delaware — the buyer steps into your position as the claim holder for purposes of receiving distributions. If you hold multiple claims, only the sold claim is affected — your other claims remain entirely yours.

Staying Informed Through the Kroll Portal

The Kroll portal at restructuring.ra.kroll.com/Terraform is your primary window into the Terraform Labs bankruptcy process, and checking it regularly is the best way to stay current on your claim's status. If you're in Individualized Review, your determination could arrive at any time. If you've already been Allowed, you're waiting on distribution timelines, which depend on factors covered in our detailed breakdown of the distribution waterfall.

If the portal is confusing, if you're unsure about your status, or if you simply want to understand your options, TerraClaim is here to help.

This is not legal or financial advice. Consult a qualified professional before making decisions about your claim.