Claims portal
claims.terra.money: the Terraform Labs crypto loss claims portal
claims.terra.money is the official portal for Crypto Loss Claims in the Terraform Labs bankruptcy. It opened in March 2025, claims were filed there through Kroll, the claims administrator, and it is where you follow your own claim: its number, amount and status, and your claim image.
This guide covers logging in, what your account shows, the most common access problems and how to keep the account safe, including what to do when someone asks to see it.
Facts checked
What the portal is, and what it is not
The portal is your private account in the claims process. Since October 1, 2024, Terraform's assets sit in the Wind Down Trust, run by the Plan Administrator, Todd R. Snyder, and Kroll handles the claims. Claims were submitted through the portal until the bar date in May 2025, by which 15,980 claims had been filed. Our guide to the Wind Down Trust and the Plan Administrator explains who does what.
The portal is not the same as Kroll's public case page. The Terraform case page holds court documents, the claims register and Schedule I, the list of eligible loss cryptocurrencies, and anyone can read it. The portal shows your own claims and needs a login.
Logging in
- Type claims.terra.money into the address bar. Do not search for it and click an ad, and do not use a link from an unexpected email. Bookmark the page once you are in.
- Use the email address you filed your claim with. Your claim is tied to that address.
- Sign in on your own device. Not on a shared computer, and not on a device someone else controls or is watching remotely.
- Check that what you see is yours. The holder name and claim numbers should match your own records.
What your account shows
Once you are in, you see each claim you filed. Our guides explain your claim number and every claim status in more detail.
| In the portal | What it tells you |
|---|---|
| Claim number | Your claim's ID on the Kroll register. Quote it whenever you contact Kroll. |
| Amount | What the claim is for and, once it is determined, the Allowed amount |
| Status | Where the claim stands, for example Allowed or awaiting Initial Determination |
| Claim image | The PDF you download with Download Claim Image, also called the CLC form |
To download your claim image, tick the claim and click Download Claim Image. The CLC form guide shows what to check on it and who should see it.
When the portal does not work
- You are not sure which email address you filed with. Search all your inboxes, including spam, for messages from Kroll about Terraform. The address they were sent to is a good first guess.
- You no longer have access to that email address, or it has changed. Only Kroll can help. Contact them through the Terraform case page and ask how to update it.
- Your claim is not in the list. Check that you are logged in with the right address. If you never filed, see the bar date and late claims.
- A page will not load or a button does nothing. Try another browser, allow pop-ups and downloads for the site, or switch from a phone to a computer.
- You got a login or reset email you did not ask for. Do not click it. Open the portal yourself and check your account.
Keeping your account safe
Scammers copy the portal and Kroll's emails. Lookalike addresses add a word, swap a letter or change the ending. If a page asks for a fee, a seed phrase or a wallet connection, it is not the claims portal. How to tell a real Kroll email walks through the checks.
Never give anyone your portal password, including buyers and so-called recovery services. When you sell through TerraClaim, the verification call is a 10-minute video call: you log in on your own device and share your screen, and a specialist confirms the claim number, allowed amount and payout destination. Nobody asks for your password, and nobody logs in for you.